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Business Rules Management
Any Time, Any Place, Any Device
Our service offering comprises four levels of progression within the BPM sphere. For more information on our services for each stage of organisational development in a BPM related context, please visit our Professional Services section.
Our approach to BPM is in line with Forrester’s definition of the BPM discipline:
“BPM is a broad framework of methods, approaches, techniques and technologies that support organizational change, value optimization and on-going performance improvement.
BPM is not a narrow technical approach, Forrester regards BPM as including a wide range of improvement methods such as Lean and Six Sigma, along with customer-centric (outside-in) engagement approaches and organizational change management – each one of these levers ties back to a flexible and adaptable enterprise architecture that implements an evolving business strategy.
Such an all-encompassing approach can help focus on strategic priorities, as well as opportunities to both differentiate the value proposition, and sharpen the competitive edge.”
triVector is your partner of choice in delivering vector-driven BPM solutions, services and support. We provide the expertise and knowledge to direct, and the passion and people to drive value-added BPM solutions, services and support. Focused on enabling business strategies, triVector improves process agility and ensures operation efficiency while creating real value for our customers.
We project manage your business process development and change initiatives and apply change management practices where required. We also provide complete training of our clients’ employees responsible for the sustainability of projects and the outcomes thereof.
triVector’s core value of people, excellence, integrity and collaboration is the foundation of our mission to ensure that we deliver real business benefits to our customers through value-added solutions based on BPM related products and services.
People are the key to our brand, unlocking success and ensuring sustainable value. In our environment of continuous learning, our commitment lies in the consistent support of our employees, business partners and customers. Through all we do our people’s growth is our priority, directing our journey.
Excellence is our on-going pursuit. Through our expertise, triVector strives continuously to exceed our customers’ expectations. We raise the bar by challenging the status quo, introducing fresh perspectives and ways of working.
Integrity is engrained in our approach. We are honest, ethical, fair and transparent in everything we do. We believe in doing the right thing, always, despite circumstances. This is who we are.
Our business success and that of our customers depends on collaboration. Working as one team, we share goals that ensure strategic alignment, value-added and sustainable results. Sharing knowledge and building consensus is the triVector way.
With increased competition it is ever more important for companies to understand the needs and preferences of customers. The customer acquisition process includes the identification of potential prospects, qualifying and converting them to live customers. BPM enables enterprises to do this by observing customer patterns and identifying potential prospects. Companies can then execute their processes to initiate marketing campaigns based on customer patterns and behaviour. The leads generated from marketing campaigns can be qualified. Using well-defined automated process management tools and qualified lead process notifications, steps can be configured to provide customised experiences. The same can be done with customer serving processes, ensuring customer satisfaction and loyalty.
BPM combines technologies and methodologies to define and automate processes. triVector enables customers to achieve sustainable operational improvements through digitising processes and process flows. At the same time, we also combine new and existing services, streamline and error-proof processes while ensuring cost-efficiency and accessibility. BPM coordinate workflows and direct action by notifying people and presenting the necessary information to perform tasks.
In a volatile and uncertain world, effective Governance, Risk and Compliance measures are critical to mitigate unforeseen and potentially disastrous events. Added to this, companies are increasingly compelled to adhere to industry regulations, government requirements and demonstrate compliance on demand. Compliance is a process-focused issue and is a key driver for BPM. triVector helps customers to ensure compliance through the application of BPM. Processes are executed as per the customer’s standard operating procedures and documentation. BPM empowers executives with the right tools to ensure accuracy of documentation and compliance.
With process intelligence, knowing what happens as it is happening and how potential changes impact the business, executives are able to see where improvement and optimisation is required. BPM flags changes, issues and potential problems immediately and provide the necessary information, enabling control, decision-making and optimisation. Processes are redefined and optimised through the application of BPM methodologies.
With new technologies and communication platforms such as mobile and cloud, it is now possible to communicate and obtain information at Any Time, Any Place and through Any Device. Through BPM and the appropriate application of these technologies, we enable our customers to access information and manage processes remotely and with ease.
Managing the Lifecycle of any project or application entails involvement in the governance, development and all operational phases thereof, from the very beginning to the very end. The success of Application Lifecycle Management depends on the creation of a ‘Single Truth’ to ensure alignment between business requirements and effective management of change in the business environment. triVector enables ‘Single Truth’ from Blueprint to Go-Live. We integrate process models and ensure sustainable environments, supporting the management of applications through the entire lifecycle.
BPM allows real-time, cross-functional visibility into operational processes, a common understanding of activities, process monitoring and prediction. While the Operations Manager can view business processes and their business metrics in real time, the IT Manager can see the supporting systems availability and performance. Through the application of codeless management dashboards, we help our customers to access and manage information more effectively.
Consistency in operations is necessary for any organisation’s survival and growth. Owing to individuality, different skills levels and the different ways of performing the same tasks, it is difficult to standardise processes within an organisation. Through BPM, triVector ensures that processes and procedures are well documented. Avoid uncoordinated business process activity that is time consuming and costly by establishing Standard Operating Procedures for all processes and all instances of processes throughout your organisation. Our approach is not only to standardise, but also to limit variations and improve the quality of products and services offered to customers.
You might be well aware of the advantages of managing your business processes and have invested a lot of time and money in doing so. Why not take the next step to enable your organisation to make better, faster changes to your business by controlling the logic that dictates the business processes?
Adopting a Business Rules Management (BRM) approach allows you to define, execute, monitor and maintain your business logic within your enterprise. This logic is referred to Business Rules that include concepts such as company policies, criteria validation, strategic decision-making, approval requirements, and conditional process flows.